A Return and Refund Policy is a document that outlines the terms and conditions that apply to customers who wish to return or seek a refund for a product or service purchased from a company. This policy is usually provided to customers before the time of purchase to ensure that they are aware of the company’s policies regarding returns and refunds.
The policy includes the following information:
How many days customers have to return a product
Customers are given a 5-day satisfaction period to test the product, followed by another 5-day period to return the product. This means that customers have 10 days in total to decide whether or not they want to keep the product.
What customers can apply for a product refund
Customers can apply for a refund if they don’t like the product, if the product is not useful to them, if they think that they impulsively bought the product, if they believe that the product is not what they ordered, or for any other reason.
How customers can apply for a product refund
Customers can apply for a refund by emailing the company at info@digitalpromoservices.com They must provide a picture of the shipment that clearly shows the tracking number and date. Once the company receives the product, their customer support team will respond to the customer by email, stating that the product was received as it is and has no physical damages. The company will also send a receipt of refund, which will take 5 to 10 business days to show in the customer’s account.
How many days customers have to return a product
Customers have 10 days to return a product by shipping it back to the company. For example, if the product was purchased on March 1, 2021, and the customer shipped it back on March 10, 2021, the company would still accept the refund.
What the refund policy is for services
If the customer has not provided written authorization for being charged for the same amount mentioned by the company’s customer support team, they are eligible for a full refund within 6 months, even if the services have been delivered to them. Customers will be notified before the charge is made, either by text message and/or by email. The company will not charge the customer before the services are delivered and they are happy with the services. Once the customer authorizes the company to charge the amount, the company will charge the customer. After the customer is charged for the services, the company offers a 30-day 100% refund policy if the services delivered were not good and didn’t work, if the problem was not fixed, if the customer didn’t like the services, or if the services were delayed.
When a refund will not be issued for services
A refund will not be issued if the services were delivered and the customer has approved the work done by writing back via text message or email that they are satisfied. In this case, the company does not have a policy to refund the customer, but as a reputable company, if the customer has the same issue for the next 60 days, the company will fix it free of charge. Please note that the company will not pay for any product needed to be purchased to fix the issue. Neither the product will be provided by technicians nor will be sold by the company. The customer has to buy the product and provide it to the technicians who will help them to resolve the issue.
Who pays for shipping to return the product
In both cases, shipping and returning fees have to be paid by the customer, as clearly mentioned in the agreement.